The Client collaborates with a multitude of suppliers and contractors, in addition to maintaining a sizable workforce. As part of its internal auditing procedures, all employees must disclose any potential conflicts of interest. Currently, the company mandates biannual disclosures. However, this manual process is labour-intensive and cumbersome, especially as it progresses through various levels of management. Consequently, there’s a significant risk of overlooking critical information.

Recognising these challenges, the Client requested a digital solution that not only automated the disclosure of conflicts of interest, but also ensured that any identified conflicts are promptly escalated up the chain of command.

Challenges:

Very high potential for conflict of interest due to nature of business, the large number of suppliers and employees.

Managing the process is extremely time consuming and cumbersome.

Escalation up the chain of command can cause delays.

Solutions:

Electronic submissions are user-friendly and can be initiated by the user themselves.

Automatic notifications and escalations to management when a conflict is declared.

Tasks dashboard provides better insights and control for users and administrators.

Information is digital, centralised and searchable, improving efficiency.

Any conflict of interest is immediately identified and can be actioned timeously.

Improved compliance and fraud prevention.